Your trust is our foundation. This is how we protect it.
When you book a cleaning in Ankara, you're sharing more than just an address. You're sharing your private space. Our privacy policy is written in plain language, outlining exactly what data we collect, how we use it, and the choices you control. No jargon, no hidden clauses.
Our Privacy Philosophy
We operate on a principle of data minimization. We only collect information necessary to perform our services: scheduling a visit, communicating about your appointment, and processing payment. We never sell your personal data to third parties.
This policy applies to information collected through neatspacey.world, our contact forms, and during the booking process. It does not cover the data handled by payment processors, which have their own robust security measures.
Key Takeaway
You are the owner of your data. We are simply its temporary, responsible steward.
What We Collect & Why
A transparent breakdown of the data points involved in your booking journey.
Contact Information
- What: Name, phone number, email address.
- Why: To schedule your service, send appointment confirmations, and provide a quote. We need a reliable way to reach you.
Service Details
- What: Service address (Fahrikorutürk Mah. Neşet Ertaş Cd.), type of cleaning, frequency.
- Why: To dispatch the right cleaning team with the appropriate equipment and supplies for your specific needs.
Payment Information
- What: Transaction details (via secure third-party processor).
- Why: To complete your booking. We do not store full credit card numbers on our servers.
How We Use Your Information
Service Fulfillment
Your phone number is used by the cleaning team on the day of service for coordination. This is a practical necessity for a smooth visit.
Communication
We send booking confirmations, follow-up satisfaction surveys, and optional service reminders. You can opt out of non-essential communications at any time.
Legal Compliance
We may retain transaction records for tax and accounting purposes as required by Turkish law (generally for 5 years).
Method Note: Our Data Handling Approach
We treat your data with the same care we treat your home: kept clean, organized, and only accessed when necessary. Our evaluation is based on minimal risk exposure—we avoid storing sensitive information on our own systems. The main constraint is practical: we need enough detail to schedule and bill accurately, but not more.
Caveat
While we implement robust measures, no system is 100% secure. This policy is a living document, reviewed as our processes evolve.
Your Rights & Controls
As per Turkey's Personal Data Protection Law (KVKK), you have specific rights regarding your data. We are committed to upholding them.
Right of Access
Ask for a copy of the personal data we hold about you.
Right to Correction
Update inaccurate or incomplete information (e.g., a new phone number).
Right to Erasure
Request deletion of non-essential data. Note: We may retain records required for legal compliance.
Right to Object
Opt-out of direct marketing communications at any time.
How to Exercise Your Rights
To make a request, please email us directly. We will respond within 30 days, free of charge (unless the request is manifestly unfounded or excessive).
Data Privacy Request
[email protected]
Policy Effective Date & Contact
This Privacy Policy is effective as of January 1, 2026. We may update it periodically. The latest version will always be posted on this page.
For any questions about this policy or our data practices, please contact our team.
neatspacey
Fahrikorutürk Mah. Neşet Ertaş Cd. 81/C
Mamak, Ankara, Türkiye
Phone: +90 531 780 82 67
Email: [email protected]
Working Hours: Mon-Fri: 9:00-18:00